Refund policy

Refund Policy – Blooming Checkout

Last updated: insert date: 3 February 2026

1. Who this policy applies to

This Refund Policy applies to all purchases of digital marketing, SEO and related consulting services (collectively, the “Services”) made from Blooming Checkout (“we”, “us”, “our”), a South African company, via our website, Shopify checkout, invoices, or any other sales channel, by clients located in:

• South Africa
• Australia
• New Zealand
• United Kingdom
• United States of America
• Ireland
• Canada

By purchasing any Service, you agree to this Refund Policy in addition to our Terms and Conditions.

2. Nature of our services (intangible, delivered over time)

Our Services consist of professional, made‑to‑order digital marketing and SEO work, strategy, consulting and implementation delivered over a defined period (for example, monthly retainers or fixed‑term service packages). They are not physical goods and results will vary depending on factors outside our control (including your website, content, competition and market conditions).

3. General no‑refund policy

3.1 Except as required by applicable consumer protection law, all sales are final and we do not offer refunds, returns, exchanges, chargebacks or credits once:

• You have completed checkout or signed an order/engagement; and

• We have allocated time, resources or commenced any work on your account.

3.2 Your purchase of a monthly or fixed‑term plan is a purchase of our time, expertise and access to our methods and systems, not a guarantee of specific rankings, traffic levels, revenue or other outcomes. Performance‑based refunds are expressly excluded.

4. Mandatory consumer rights and exceptions

4.1 Nothing in this Refund Policy is intended to exclude, restrict or modify any mandatory statutory rights you may have under applicable consumer protection laws in your country of residence, including for example:

• Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) for Australian clients.

• Consumer Rights Act 2015 for clients in the United Kingdom.

• Comparable consumer protection legislation in New Zealand, Ireland, Canada and applicable US state laws.

4.2 Where such laws apply and cannot be excluded:

• You may be entitled to a repair, re‑performance or a refund if the Services fail to meet the applicable statutory guarantees (for example, if they are not provided with reasonable care and skill, not provided within a reasonable time, or not provided at all).

• To the extent permitted, we may choose the appropriate remedy (for example, re‑performing Services rather than providing a refund) where the failure is minor.

4.3 If you believe you are legally entitled to a remedy under such laws, you must notify us in writing at nick@bloomingcheckout.com support email within a reasonable time of becoming aware of the issue, giving full details and any supporting evidence

5. Cancellation of ongoing plans (no refunds, but stop‑future‑billing)

5.1 Monthly or recurring plans may be cancelled for the following billing cycles by giving us written notice before your next billing date (as specified in your plan or invoice).

5.2 Cancellation stops future renewals and work, but does not entitle you to a refund or credit for:

• Fees already paid; or
• Partially used billing periods where we have already reserved capacity or commenced work.

5.3 If automatic payment fails and remains unpaid, we may suspend work until payment is received, without any obligation to refund amounts already paid.

6. Chargebacks and disputes

6.1 You agree not to initiate chargebacks or payment disputes with your bank, card issuer, PayPal or payment provider for Services that have been properly ordered and where we have commenced or delivered work in accordance with this Refund Policy and our Terms.

6.2 If you initiate a chargeback contrary to this Policy, we reserve the right to:

• Suspend or terminate Services;
• Invoice you for any amounts reversed by the payment provider, plus any fees we incur; and
• Take collection or legal action to recover unpaid amounts.

7. Custom promotions and guarantees

Any written guarantee or promotional offer that deviates from this Policy must:
• Be expressly documented in your proposal or order confirmation; and
• Be signed or confirmed by us in writing.

Otherwise, this Refund Policy will prevail.

8. Changes to this Refund Policy

We may update this Refund Policy from time to time by posting the revised version on our website with a new “Last updated” date. The version in force at the time of your purchase will apply to that purchase